All of our products are covered by our warranty against defects in material and workmanship. Our warranty is in accordance with Swiss standards and is valid, unless communicated differently, for a period of 12 months from date of shipment. Buddha Pants Switzerland (represented by Nalubi Yüce) retains the right of sole decision concerning any warranty claim.
General Return Policy
The customer has the right to return a product within 14 days without giving a reason. An item can be exchanged if the stock-situation allows it or may be reimbursed, provided it is returned in perfect condition. Returns are only acceptable if the item is returned in its original packaging and product and packaging are in a condition allowing a third party resale.
Returns of international shipments
Any taxes and/or charges for international returns (freight, customs taxes/charges, VAT etc.) are to be born by the sender. Important: Please declare “return-goods” on the customs declaration form and attach proof of the original purchase in order for the customs officer to correctly declare the shipment.
We kindly ask our customers to check the shipment immediately after receipt for conformity with the order as well as the attached packing-slip, defects in manufacturing and transport damage. Shipping mistakes, defects or damages are to be communicated to Buddha Pants Switzerland (represented by Nalubi Yüce) immediately and the affected products are to be returned. Goods must be returned in their original packaging, non-used and complete.
For mistakes in shipping Buddha Pants Switzerland (represented by Nalubi Yüce) agrees to supply the customer with the correct product, given its availability. If an item is not available, the purchase price will be reimbursed after the receipt of the return of the mistakenly shipped product.
Defects in manufacturing
Defective or damaged products must be returned within 5 days after receipt together with a detailed description of the defect. Buddha Pants Switzerland (represented by Nalubi Yüce) will inspect the returned product.
Any damage occurred during transportation must be communicated to Buddha Pants Switzerland firstname.lastname@example.org within 48 hours after receipt of shipment along with details and pictures showing the damage, otherwise any claim for replacement or reimbursement shall expire.
Shipping charges for returns for whatsoever reason are always to be born by the customer. At request of the customer, these will be refunded in cases of returns due to shipping mistakes, defective product or transport damage.
Returns are always at the customer’s risk.
Any other claims or disputes will be settled in accordance with Swiss National Law.
PRIVACY & POLICY
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Buddha Pants Switzerland may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on December 2015.